Customer Service Representative - State Farm Agent Team Member
South Glastonbury - CT
Customer Service Representative - State Farm Agent Team Member
Full Time • South Glastonbury - CT
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Dental insurance
- Vision insurance
*Bilingual Spanish Position*
ROLE DESCRIPTION:
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Christopher Schoelen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Ask for referrals and identify opportunities for additional coverage.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Comfortable with engaging in sales conversations.
- Bilingual Spanish (required).
ABOUT OUR AGENCY:
I’m Chris Schoelen, a proud husband, father, and graduate of Coastal Carolina University, where I earned my degree in Business Management and Marketing. Before becoming a State Farm agent, I built my career in sales and management, developing a passion for leadership, team building, and helping others succeed. I opened my first State Farm agency in May 2019 and have since expanded to two growing offices in South Glastonbury and Suffield, Connecticut.
Today, we have a diverse, multicultural team of approximately 10 talented individuals. Our office culture is energetic, competitive, and goal-driven, but we also believe in supporting one another, celebrating wins, and having fun along the way. Whether we’re enjoying team lunches and dinners, recognizing individual accomplishments, or pushing each other to reach new goals, we strive to create a positive environment where everyone feels valued and motivated to succeed.
Our agency is built around three core values: Driven, Dedicated, and Determined. We’re passionate about serving our local communities, building lasting relationships with customers, and delivering exceptional service. With multiple languages spoken across our team, we’re proud to connect with families from a wide variety of backgrounds.
We believe that investing in our people is the key to our success. That’s why we emphasize ongoing training, professional coaching, performance-based bonuses, and opportunities for career advancement. We also offer competitive compensation, health, dental, and vision insurance, paid time off, and 401(k) matching for eligible positions.
We’re looking for motivated, coachable, positive individuals who enjoy helping people, embrace challenges, and have a strong desire to succeed. We value people who take initiative, work well with others, and want to continuously improve. Whether you’re experienced in insurance or looking to start a new career, we’re committed to helping the right individuals develop their skills and reach their full potential.
If you’re looking for more than just a job, somewhere your hard work is recognized, your growth is supported, and you can be part of a winning team, we’d love to meet you!
I’m Chris Schoelen, a proud husband, father, and graduate of Coastal Carolina University, where I earned my degree in Business Management and Marketing. Before becoming a State Farm agent, I built my career in sales and management, developing a passion for leadership, team building, and helping others succeed. I opened my first State Farm agency in May 2019 and have since expanded to two growing offices in South Glastonbury and Suffield, Connecticut.
Today, we have a diverse, multicultural team of approximately 10 talented individuals. Our office culture is energetic, competitive, and goal-driven, but we also believe in supporting one another, celebrating wins, and having fun along the way. Whether we’re enjoying team lunches and dinners, recognizing individual accomplishments, or pushing each other to reach new goals, we strive to create a positive environment where everyone feels valued and motivated to succeed.
Our agency is built around three core values: Driven, Dedicated, and Determined. We’re passionate about serving our local communities, building lasting relationships with customers, and delivering exceptional service. With multiple languages spoken across our team, we’re proud to connect with families from a wide variety of backgrounds.
We believe that investing in our people is the key to our success. That’s why we emphasize ongoing training, professional coaching, performance-based bonuses, and opportunities for career advancement. We also offer competitive compensation, health, dental, and vision insurance, paid time off, and 401(k) matching for eligible positions.
We’re looking for motivated, coachable, positive individuals who enjoy helping people, embrace challenges, and have a strong desire to succeed. We value people who take initiative, work well with others, and want to continuously improve. Whether you’re experienced in insurance or looking to start a new career, we’re committed to helping the right individuals develop their skills and reach their full potential.
If you’re looking for more than just a job, somewhere your hard work is recognized, your growth is supported, and you can be part of a winning team, we’d love to meet you!
Compensation: $40,000.00 - $50,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Glastonbury & Suffield, Connecticut.
- Our office is open Monday - Friday 9:00am - 5:00pm.
- Our agency has received awards including: Chairman's Circle and Ambassador Travel
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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